{"provider_url": "https://www.birigui.sp.leg.br", "title": "Carta de Servi\u00e7os ao Usu\u00e1rio", "html": "<h2 data-start=\"307\" data-end=\"331\">\ud83d\udcdc\u00a0<span data-start=\"313\" data-end=\"329\">Apresenta\u00e7\u00e3o</span></h2>\r\n<p data-start=\"332\" data-end=\"561\">A\u00a0<span data-start=\"334\" data-end=\"366\">Carta de Servi\u00e7os ao Usu\u00e1rio</span>\u00a0tem como objetivo informar os cidad\u00e3os sobre os servi\u00e7os oferecidos pela C\u00e2mara Municipal de Birig\u00fci, as formas de acess\u00e1-los, os compromissos de atendimento e os padr\u00f5es de qualidade assumidos.</p>\r\n<p data-start=\"332\" data-end=\"561\">\u00a0</p>\r\n<h2 data-start=\"568\" data-end=\"606\">\ud83c\udfaf\u00a0<span data-start=\"574\" data-end=\"604\">Miss\u00e3o da C\u00e2mara Municipal</span></h2>\r\n<p data-start=\"607\" data-end=\"744\">Legislar e fiscalizar em benef\u00edcio da popula\u00e7\u00e3o de Birig\u00fci, promovendo a transpar\u00eancia, a participa\u00e7\u00e3o cidad\u00e3 e o desenvolvimento social.</p>\r\n<h2 data-start=\"751\" data-end=\"780\">\ud83d\udd38\u00a0<span data-start=\"757\" data-end=\"780\">Servi\u00e7os Oferecidos</span></h2>\r\n<h3 data-start=\"782\" data-end=\"817\">1.\u00a0<span data-start=\"789\" data-end=\"815\">Atendimento ao Cidad\u00e3o</span></h3>\r\n<p data-start=\"818\" data-end=\"993\"><span data-start=\"818\" data-end=\"832\">Descri\u00e7\u00e3o:</span>\u00a0Atendimento presencial, telef\u00f4nico ou eletr\u00f4nico para informa\u00e7\u00f5es sobre servi\u00e7os, atividades, sess\u00f5es, projetos e funcionamento da C\u00e2mara.<br data-start=\"971\" data-end=\"974\" /><span data-start=\"974\" data-end=\"991\">Como acessar:</span></p>\r\n<ul style=\"padding-left: 1.625em; \" data-start=\"994\" data-end=\"1189\">\r\n<li style=\"padding-left: 0.375em; \" data-start=\"994\" data-end=\"1028\">\r\n<p data-start=\"996\" data-end=\"1028\">Presencial: na sede da C\u00e2mara.</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"1029\" data-end=\"1057\">\r\n<p data-start=\"1031\" data-end=\"1057\">Telefone: (18) 3649-3000</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"1058\" data-end=\"1105\">\r\n<p data-start=\"1060\" data-end=\"1105\">E-mail:<a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1068\" data-end=\"1103\">atendimento@camarabirigui.sp.gov.br</a></p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"1106\" data-end=\"1189\">\r\n<p data-start=\"1108\" data-end=\"1189\">Hor\u00e1rio de funcionamento: de segunda a sexta, das 7h30 \u00e0s 11h30 e das 13h \u00e0s 17h.</p>\r\n</li>\r\n</ul>\r\n<h3 data-start=\"1196\" data-end=\"1244\">2.\u00a0<span data-start=\"1203\" data-end=\"1242\">Ouvidoria e Manifesta\u00e7\u00e3o do Cidad\u00e3o</span></h3>\r\n<p data-start=\"1245\" data-end=\"1360\"><span data-start=\"1245\" data-end=\"1259\">Descri\u00e7\u00e3o:</span>\u00a0Canal para envio de reclama\u00e7\u00f5es, den\u00fancias, sugest\u00f5es, elogios e solicita\u00e7\u00f5es.<br data-start=\"1338\" data-end=\"1341\" /><span data-start=\"1341\" data-end=\"1358\">Como acessar:</span></p>\r\n<ul style=\"padding-left: 1.625em; \" data-start=\"1361\" data-end=\"1632\">\r\n<li style=\"padding-left: 0.375em; \" data-start=\"1361\" data-end=\"1450\">\r\n<p data-start=\"1363\" data-end=\"1450\">Pelo site:<a class=\"external-link\" href=\"https://www.birigui.sp.leg.br/\" rel=\"noopener\" target=\"_self\" title=\"\" data-start=\"1374\" data-end=\"1448\">https://www.birigui.sp.leg.br</a></p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"1451\" data-end=\"1487\">\r\n<p data-start=\"1453\" data-end=\"1487\">Presencialmente ou por telefone.</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"1488\" data-end=\"1632\">\r\n<p data-start=\"1490\" data-end=\"1632\">E-mail:<a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1498\" data-end=\"1533\">atendimento@camarabirigui.sp.gov.br</a><br data-start=\"1533\" data-end=\"1536\" /><span data-start=\"1536\" data-end=\"1558\">Prazo de resposta:</span>At\u00e9 20 dias \u00fateis, prorrog\u00e1veis por mais 10 dias, mediante justificativa.</p>\r\n</li>\r\n</ul>\r\n<h3 data-start=\"1639\" data-end=\"1692\">3.\u00a0<span data-start=\"1646\" data-end=\"1690\">Acesso \u00e0 Informa\u00e7\u00e3o (Lei n\u00ba 12.527/2011)</span></h3>\r\n<p data-start=\"1693\" data-end=\"1812\"><span data-start=\"1693\" data-end=\"1707\">Descri\u00e7\u00e3o:</span>\u00a0Solicita\u00e7\u00e3o de informa\u00e7\u00f5es p\u00fablicas, documentos, atos e dados da C\u00e2mara Municipal.<br data-start=\"1790\" data-end=\"1793\" /><span data-start=\"1793\" data-end=\"1810\">Como acessar:</span></p>\r\n<ul style=\"padding-left: 1.625em; \" data-start=\"1813\" data-end=\"2070\">\r\n<li style=\"padding-left: 0.375em; \" data-start=\"1813\" data-end=\"1921\">\r\n<p data-start=\"1815\" data-end=\"1921\">Pelo Portal da Transpar\u00eancia:<a class=\"external-link\" href=\"https://www.birigui.sp.leg.br/\" rel=\"noopener\" target=\"_self\" title=\"\" data-start=\"1845\" data-end=\"1919\">https://www.birigui.sp.leg.br</a></p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"1922\" data-end=\"2070\">\r\n<p data-start=\"1924\" data-end=\"2070\">Presencialmente ou via protocolo eletr\u00f4nico.<br data-start=\"1968\" data-end=\"1971\" /><span data-start=\"1971\" data-end=\"1993\">Prazo de resposta:</span>At\u00e9 20 dias corridos, prorrog\u00e1veis por mais 10 dias, mediante justificativa.</p>\r\n</li>\r\n</ul>\r\n<h3 data-start=\"2077\" data-end=\"2123\">4.\u00a0<span data-start=\"2084\" data-end=\"2121\">Participa\u00e7\u00e3o em Sess\u00f5es Plen\u00e1rias</span></h3>\r\n<p data-start=\"2124\" data-end=\"2259\"><span data-start=\"2124\" data-end=\"2138\">Descri\u00e7\u00e3o:</span>\u00a0Acompanhamento presencial ou online das sess\u00f5es ordin\u00e1rias, extraordin\u00e1rias e audi\u00eancias p\u00fablicas.<br data-start=\"2237\" data-end=\"2240\" /><span data-start=\"2240\" data-end=\"2257\">Como acessar:</span></p>\r\n<ul style=\"padding-left: 1.625em; \" data-start=\"2260\" data-end=\"2491\">\r\n<li style=\"padding-left: 0.375em; \" data-start=\"2260\" data-end=\"2357\">\r\n<p data-start=\"2262\" data-end=\"2357\">Presencial: no plen\u00e1rio da C\u00e2mara, \u00e0s ter\u00e7as-feiras, \u00e0s 19h, conforme calend\u00e1rio legislativo.</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"2358\" data-end=\"2491\">\r\n<p data-start=\"2360\" data-end=\"2491\">Transmiss\u00e3o ao vivo pela TV Legislativa (canal 18.3 UHF) e plataformas digitais (site, YouTube e redes sociais oficiais da C\u00e2mara).</p>\r\n</li>\r\n</ul>\r\n<h3 data-start=\"2498\" data-end=\"2558\">5.\u00a0<span data-start=\"2505\" data-end=\"2556\">Consulta a Atos Oficiais e Legisla\u00e7\u00e3o Municipal</span></h3>\r\n<p data-start=\"2559\" data-end=\"2688\"><span data-start=\"2559\" data-end=\"2573\">Descri\u00e7\u00e3o:</span>\u00a0Acesso \u00e0s leis municipais, decretos legislativos, resolu\u00e7\u00f5es, mo\u00e7\u00f5es e demais atos oficiais.<br data-start=\"2666\" data-end=\"2669\" /><span data-start=\"2669\" data-end=\"2686\">Como acessar:</span></p>\r\n<ul style=\"padding-left: 1.625em; \" data-start=\"2260\" data-end=\"2491\">\r\n<li style=\"padding-left: 0.375em; \" data-start=\"2689\" data-end=\"2790\">\r\n<p data-start=\"2691\" data-end=\"2790\">Pelo site da C\u00e2mara (<a class=\"external-link\" href=\"https://www.birigui.sp.leg.br/\" rel=\"noopener\" target=\"_self\" title=\"\" data-start=\"2712\" data-end=\"2786\">https://www.birigui.sp.leg.br</a>).</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"2791\" data-end=\"2853\">\r\n<p data-start=\"2793\" data-end=\"2853\">Presencialmente, mediante solicita\u00e7\u00e3o no setor de protocolo.</p>\r\n</li>\r\n</ul>\r\n<h3 data-start=\"2860\" data-end=\"2896\">6.\u00a0<span data-start=\"2867\" data-end=\"2894\">Protocolo de Documentos</span></h3>\r\n<p data-start=\"2897\" data-end=\"3011\"><span data-start=\"2897\" data-end=\"2911\">Descri\u00e7\u00e3o:</span>\u00a0Entrega de documentos destinados aos vereadores ou \u00e0 administra\u00e7\u00e3o da C\u00e2mara.<br data-start=\"2989\" data-end=\"2992\" /><span data-start=\"2992\" data-end=\"3009\">Como acessar:</span></p>\r\n<ul style=\"padding-left: 1.625em; \" data-start=\"3012\" data-end=\"3175\">\r\n<li style=\"padding-left: 0.375em; \" data-start=\"3012\" data-end=\"3049\">\r\n<p data-start=\"3014\" data-end=\"3049\">Presencial no setor de protocolo.</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"3050\" data-end=\"3175\">\r\n<p data-start=\"3052\" data-end=\"3175\">Ou, se dispon\u00edvel, via protocolo eletr\u00f4nico no site.<br data-start=\"3104\" data-end=\"3107\" /><span data-start=\"3107\" data-end=\"3119\">Hor\u00e1rio: D</span>e segunda a sexta, das 7h30 \u00e0s 11h30 e das 13h \u00e0s 17h.</p>\r\n</li>\r\n</ul>\r\n<h3 data-start=\"3182\" data-end=\"3240\">7.\u00a0<span data-start=\"3189\" data-end=\"3238\">Cess\u00e3o de Espa\u00e7os P\u00fablicos (quando permitido)</span></h3>\r\n<p data-start=\"3241\" data-end=\"3393\"><span data-start=\"3241\" data-end=\"3255\">Descri\u00e7\u00e3o:</span>\u00a0Solicita\u00e7\u00e3o de uso dos espa\u00e7os f\u00edsicos da C\u00e2mara, como audit\u00f3rio ou plen\u00e1rio, para atividades de interesse p\u00fablico.<br data-start=\"3371\" data-end=\"3374\" /><span data-start=\"3374\" data-end=\"3391\">Como acessar:</span></p>\r\n<ul style=\"padding-left: 1.625em; \" data-start=\"3394\" data-end=\"3540\">\r\n<li style=\"padding-left: 0.375em; \" data-start=\"3394\" data-end=\"3540\">\r\n<p data-start=\"3396\" data-end=\"3540\">Preenchimento de formul\u00e1rio pr\u00f3prio no site ou presencial.<br data-start=\"3454\" data-end=\"3457\" /><span data-start=\"3457\" data-end=\"3472\">Observa\u00e7\u00e3o:\u00a0</span>Sujeito \u00e0 disponibilidade e crit\u00e9rios definidos em normas internas.</p>\r\n</li>\r\n</ul>\r\n<div>\r\n<h3 data-start=\"228\" data-end=\"261\">8.\u00a0<span data-start=\"235\" data-end=\"259\">Uso da Tribuna Livre</span></h3>\r\n<p data-start=\"262\" data-end=\"487\"><span data-start=\"262\" data-end=\"276\">Descri\u00e7\u00e3o:</span>\u00a0Espa\u00e7o destinado a qualquer mun\u00edcipe que queira se manifestar sobre tema de interesse p\u00fablico no in\u00edcio das Sess\u00f5es Ordin\u00e1rias.<br data-start=\"404\" data-end=\"407\" /><span data-start=\"407\" data-end=\"426\">Previs\u00e3o legal:</span>\u00a0Resolu\u00e7\u00e3o n\u00ba 331, de 14 de dezembro de 2011.<br data-start=\"471\" data-end=\"474\" /><span data-start=\"474\" data-end=\"485\">Regras:</span></p>\r\n<ul style=\"padding-left: 1.625em; \" data-start=\"488\" data-end=\"969\">\r\n<li style=\"padding-left: 0.375em; \" data-start=\"488\" data-end=\"541\">\r\n<p data-start=\"490\" data-end=\"541\">Tempo de at\u00e9\u00a0<span data-start=\"503\" data-end=\"516\">5 minutos</span>\u00a0por mun\u00edcipe inscrito.</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"542\" data-end=\"660\">\r\n<p data-start=\"544\" data-end=\"660\">Caso haja apenas um inscrito na sess\u00e3o, o tempo poder\u00e1 ser prorrogado para at\u00e9\u00a0<span data-start=\"623\" data-end=\"637\">10 minutos</span>.<br data-start=\"638\" data-end=\"641\" /><span data-start=\"641\" data-end=\"658\">Como acessar:</span></p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"661\" data-end=\"772\">\r\n<p data-start=\"663\" data-end=\"772\">Solicita\u00e7\u00e3o\u00a0<span data-start=\"675\" data-end=\"689\">presencial</span>, mediante preenchimento de\u00a0<span data-start=\"717\" data-end=\"739\">formul\u00e1rio pr\u00f3prio</span>, dispon\u00edvel na sede da C\u00e2mara.</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"773\" data-end=\"887\">\r\n<p data-start=\"775\" data-end=\"887\">A inscri\u00e7\u00e3o deve ser feita\u00a0<span data-start=\"802\" data-end=\"821\">antecipadamente</span>, respeitando os prazos internos definidos.<br data-start=\"864\" data-end=\"867\" /><span data-start=\"867\" data-end=\"885\">Quando ocorre:</span></p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"888\" data-end=\"969\">\r\n<p data-start=\"890\" data-end=\"969\">No in\u00edcio das Sess\u00f5es Ordin\u00e1rias, realizadas \u00e0s\u00a0<span data-start=\"938\" data-end=\"968\">ter\u00e7as-feiras, \u00e0s 19 horas</span>.</p>\r\n</li>\r\n</ul>\r\n</div>\r\n<h2 data-start=\"3547\" data-end=\"3584\">\ud83e\udd1d\u00a0<span data-start=\"3553\" data-end=\"3584\">Compromissos de Atendimento</span></h2>\r\n<ul style=\"padding-left: 1.625em; \" data-start=\"3585\" data-end=\"3906\">\r\n<li style=\"padding-left: 0.375em; \" data-start=\"3585\" data-end=\"3657\">\r\n<p data-start=\"3587\" data-end=\"3657\"><span data-start=\"3587\" data-end=\"3599\">Clareza:\u00a0</span>Informa\u00e7\u00f5es precisas, objetivas e de f\u00e1cil compreens\u00e3o.</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"3658\" data-end=\"3725\">\r\n<p data-start=\"3660\" data-end=\"3725\"><span data-start=\"3660\" data-end=\"3677\">Cordialidade:\u00a0</span>Atendimento com respeito, \u00e9tica e urbanidade.</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"3726\" data-end=\"3848\">\r\n<p data-start=\"3728\" data-end=\"3848\"><span data-start=\"3728\" data-end=\"3747\">Acessibilidade:\u00a0</span>Atendimento presencial, telef\u00f4nico e digital, considerando acessibilidade f\u00edsica e comunicacional.</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"3849\" data-end=\"3906\">\r\n<p data-start=\"3851\" data-end=\"3906\"><span data-start=\"3851\" data-end=\"3868\">Pontualidade:\u00a0</span>Cumprimento dos prazos estabelecidos.</p>\r\n</li>\r\n</ul>\r\n<h2 data-start=\"3913\" data-end=\"3944\">\ud83d\udccd\u00a0<span data-start=\"3919\" data-end=\"3944\">Canais de Atendimento</span></h2>\r\n<ul style=\"padding-left: 1.625em; \" data-start=\"3945\" data-end=\"4337\">\r\n<li style=\"padding-left: 0.375em; \" data-start=\"3945\" data-end=\"4059\">\r\n<p data-start=\"3947\" data-end=\"4059\"><span data-start=\"3947\" data-end=\"3966\">Sede da C\u00e2mara:</span>\u00a0Av. Youssef Ismail Mansour, n\u00ba 850 \u2013 Jardim Alto do Silvares \u2013 Birig\u00fci/SP \u2013 CEP: 16202-484</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"4060\" data-end=\"4092\">\r\n<p data-start=\"4062\" data-end=\"4092\"><span data-start=\"4062\" data-end=\"4075\">Telefone:</span>\u00a0(18) 3649-3000</p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"4093\" data-end=\"4144\">\r\n<p data-start=\"4095\" data-end=\"4144\"><span data-start=\"4095\" data-end=\"4106\">E-mail:</span>\u00a0<a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"4107\" data-end=\"4142\">atendimento@camarabirigui.sp.gov.br</a></p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"4145\" data-end=\"4252\">\r\n<p data-start=\"4147\" data-end=\"4252\"><span data-start=\"4147\" data-end=\"4175\">Portal da Transpar\u00eancia:</span>\u00a0<a class=\"external-link\" href=\"https://www.birigui.sp.leg.br/\" rel=\"noopener\" target=\"_self\" title=\"\" data-start=\"4176\" data-end=\"4250\">https://www.birigui.sp.leg.br</a></p>\r\n</li>\r\n<li style=\"padding-left: 0.375em; \" data-start=\"4253\" data-end=\"4337\">\r\n<p data-start=\"4255\" data-end=\"4337\"><span data-start=\"4255\" data-end=\"4282\">Hor\u00e1rio de atendimento:</span>\u00a0de segunda a sexta, das 7h30 \u00e0s 11h30 e das 13h \u00e0s 17h</p>\r\n</li>\r\n</ul>", "author_name": "", "version": "1.0", "author_url": "https://www.birigui.sp.leg.br/author/Evandro", "provider_name": "C\u00e2mara de Birig\u00fci", "type": "rich"}